Privacy Policy

This Privacy Policy explains how HairPathway ("HairPathway", "we", "us") collects, uses, shares and protects the personal information you provide when you use our website, request a free hair assessment, or contact us. HairPathway is an information and patient-support platform. We do not perform medical procedures.

Who we are

HairPathway provides hair-restoration information, patient support and matching with separately identified clinics and doctors. When you ask us to, we help coordinate your enquiry with a medical provider who is responsible for any diagnosis, treatment and clinical decisions.

Information we collect

We collect the details you choose to give us, which typically include:

• Your name, email address and phone number;
• Your country or region;
• The message or enquiry details you send us, including information about your hair-restoration goals;
• Any photos you decide to share to support your enquiry;
• Basic technical information (such as the pages you view and general device/browser data) needed to run the website securely.

How we use your information

We use your information to:

• Respond to your enquiry and provide patient-support services;
• With your consent, introduce you to one or more clearly identified medical providers;
• Keep a record of the consent you gave and the information you shared;
• Improve, secure and maintain our website.

We do not sell your personal information.

The legal basis for using your information

Where applicable law (such as the EU/UK GDPR) requires it, we rely on your consent to contact you and to share your details with a medical provider, and on our legitimate interest in operating and securing the website. You can withdraw your consent at any time.

Sharing your information with medical providers

When you consent, we share the enquiry details you provide with the clinic(s) or doctor(s) that may be suitable for you, so they can contact you directly. Those providers act as independent controllers of your information from that point and handle it under their own privacy terms. A commercial or referral relationship between HairPathway and a provider never determines your medical suitability.

International transfers

Because HairPathway supports international patients, your information may be transferred to and processed in countries other than your own, including the country where your chosen provider is located. Where required, we take steps to ensure your information remains appropriately protected.

How long we keep your information

We keep the information you submit only for as long as we need it to support your enquiry and to meet our legal and record-keeping obligations, after which it is deleted or anonymised.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to withdraw consent. To exercise these rights, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the details you share with us.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the enquiry form on this website. We will respond as soon as we reasonably can.